If you contact us by means of a form on the website or by e-mail, your data will be stored for six months in order to process the request and in case of follow-up questions. We will not share this information without your consent.
We point out that for the purpose of simpler purchasing process and for subsequent contract processing by the web shop operator in the context of cookies, the IP data of the connection owner are stored, as well as the name and address of the buyer. In addition, your order data will be stored for the purpose of contract execution. The data provided by you are required to fulfill the contract or to carry out pre-contractual measures. Without this data we can not conclude the contract with you. A transfer of data to third parties does not take place, with the exception of the transmission of the credit card data to the processing bank / payment service provider for the purpose of debiting the purchase price, to the transport company / shipping company commissioned by us to deliver the goods and to our tax advisor to fulfill our tax obligations. After termination of the shopping process, the data stored with us will be deleted. In the case of a contract, all data from the contractual relationship are stored until the expiry of the tax retention period (7 years). The data name, address, purchased goods and date of purchase are also stored until the end of product liability (10 years). The data processing takes place on the basis of the legal regulations of § 96 Abs. 3 TKG as well as of Art. 6 Abs. 1 lit a (Consent) and / or lit b (necessary for fulfillment of the contract) of the DSGVO.
Our website uses functions of the web analysis service Matomo. For this purpose, cookies are used that allow an analysis of the use of the website by your users. The system is hosted on the same server system. Thus, third parties have no insight on this data. You can prevent this by setting up your browser so that no cookies are stored. Data processing takes place on the basis of the statutory provisions of § 96 (3) TKG and Art. 6 para. 1 lit. a (consent) and / or f (legitimate interest) of the GDPR. Our concern within the meaning of the DSGVO (legitimate interest) is the improvement of our offer and our website. Since the privacy of our users is important to us, the user data is pseudonymized. The user data is kept for a period of 360 days.
You have the rights to information, correction, deletion, restriction, data portability, revocation and opposition. If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in a way, you can complain to the supervisory authority. In Austria, this is the data protection authority.
Rocksnake GmbH & Co. KG
Tel. +43 5674 51050